Nascomms API Solutions - Call Centre Industries

Our Call enabled API solutions transparently bridge the gap between online and offline channels. Engage buyers proactively and transition them seamlessly from the Web to the phone, while making it possible to push further information to their browser to up sell and increase the sales with bonus offers while the customer is engaged with the website and connected to the sales staff on a standard telephone call.

Online Survey Call Centres are finding that Nascomms call enabled solutions embedded in their online survey forms transition participants from the form to their call centre staff seamlessly, delivering qualified participants from the website in real-time, resulting in speedy results for their client survey campaigns.

With Nascomms call enabled solutions embedded into forms and online sales promotions, companies involved in sales and surveys through call centres can regulate market selection for local calls and local business opportunities by matching the location of the caller to the location of the seller.

Who uses call enable API's in association with call centres

Banking and Finance (loan & credit card applications)
Insurance (Home, Motor and business applications)
Registration for business services (consultants, training)
Online surveys (customer paid for completing market surveys)
Registration for seminars and events (education, tradeshows etc)
Call Centres marketing on behalf of a number of clients

Once a call is initiated from the form to the phone, reporting and caller details are available in real time within the call tracking in the account. Customised reporting can be arranged to integrate with database applications.

Benefits of Call enabling forms:

provided business immediate personal contact with the
customer completing the information online
assisted in completing the form details - reduced follow up calling to gather missing information
provided conversion of sales and upselling opportunities while
engaged with the caller
provided opportunities to discuss further business with the caller from a survey form
created new opportunities while interacting with the customer
allowed payments by credit card by phone, without online payment gateway expense