Call Rating

Call Rating allows you to follow every stage of a call from start to finish, including every person the caller spoke to in their journey through your business. By identifying weak links in the chain, you can improve sales and develop better customer engagement strategies.

Call Rating

1 Prevent lost sales by ensuring every link in the 'chain' is performing to your expectations.

2 Recapture opportunities that may have been handled badly by a member of your team.

3 See exactly how many appointments are made by your sales team during customer calls.

Rating call performance from actual call data means you can use this knowledge to optimise the performance of your call centre team.

Call Rating Features


Managing Your Team

Every person involved in a call to your business is responsible in part for the success or failure of that contact.

Nascomms provides call rating and management from the first point of contact and follows it through to each person the caller is connected to, until the end of the call. You can identify weak points in the chain of contact, prevent loss of sales and even recapture a badly handled sales opportunity.

Your call rating can be self-managed in house, or our experienced team can perform the service for you - just ask us.


Recording Appointments

How many appointments or sales has your marketing produced, and how were these handled by your staff?

Call Rating appointment management will record appointments made during calls, making them available on your Administration screen. It also emails the information to your sales person and follows up with a reminder email on the day.


Reports

All of the information generated by your Call Rating Management, is available from your Administration screen. You can choose to see the summary overview on your desktop or you view and print detailed reports on any ad source or performance questionnaire.

 

Call Rating Management


Setting up questionnaires

Setting up questionnaires

Call Rating Management questionnaires are as unique as your business. You have full control over what you wish to analyse, plus you can adjust questionnaires to refine staff performance reports.



Questionnaire in progress

Questionnaire in progress

Once call rating has commenced, the assigned questionnaire will be visible. The person rating the calls will have multiple choice options to select from, with other administrative options available should they strike a problem during the process.



Administrator summary page

Administrator summary page

Appointments are accessible from the desktop application overview, from the email sent when each appointment is registered, and from the reminder which is sent before the appointment is due.




Reports

Reports

A range of reports reflecting results from your questionnaire are available, either as a quick overview or as a detailed picture of your operations and staff performance.

A world of call tracking solutions